GST & Legal Helpdesk
Expert guidance on GST compliance, e-Way Bills, e-Invoicing, ITC claims, and all legal matters affecting IT businesses — available free to all PACT members.
Your Personal GST & Legal Support Team
PACT's GST & Legal Helpdesk was established to ensure that no PACT member ever has to navigate India's complex tax and compliance environment alone. Our panel of experienced tax practitioners and legal advisors provides practical, actionable guidance tailored specifically to the IT trading sector.
The helpdesk covers everything from day-to-day GST return queries to complex ITC reversal disputes, e-Invoice issues, customs classification problems, and trade law matters. All advice is provided in plain language — no legal jargon, no unnecessary complexity.
Members can reach the helpdesk by phone, email, or the query form below. Complex queries are typically responded to within 48 working hours.
Reach Our Experts Directly
Helpdesk Services
Six core areas of expert support available to every PACT member — free of charge.
GST Return Filing
Guidance on GSTR-1, GSTR-3B, GSTR-9 filing, common errors, late fees, and reconciliation with GSTR-2B for ITC claims.
e-Invoice & e-Way Bill
Help with e-Invoice generation, IRN cancellation, e-Way Bill creation, extensions, Part-B updates, and 2FA compliance.
ITC Claims & Reversals
Expert advice on Input Tax Credit eligibility, blocked credits, ITC reversals under Rule 42/43, and GSTR-2B reconciliation disputes.
GST Notices & Appeals
Guidance on responding to GST assessment orders, demand notices, SCNs, and filing appeals before the Appellate Authority.
Import & Customs
Advice on customs duty classification, BOE filing, import licensing, and duty drawback claims for IT hardware traders.
Trade Law & Contracts
General guidance on trade contracts, warranty obligations, consumer protection, IT Act compliance, and supplier agreements.
The Helpdesk Team
Suresh Kapila
Heads PACT's GST helpdesk — primary advisor on all GST compliance and litigation matters.
Satish Puri
Specialist in IT hardware customs classification, import licensing, and BOE filing queries.
Rohini Arora
Handles trade law, contract disputes, and legal opinion queries for PACT members.
Send Your Helpdesk Query
Our experts respond within 48 working hours. Provide as much detail as possible for accurate guidance.
Common Compliance Questions
Members can submit queries via the GST Helpdesk form or access our weekly legal circulars published in the Member Notifications section.
You can log into the member portal or submit the annual renewal fee online / at the secretariat to receive your annual registration certificate.
Yes, 2FA is mandatory for taxpayers with annual aggregate turnover exceeding ₹100 Crores as per recent central tax notifications.
GST Helpdesk is a Member-Only Service
Become a PACT member today and get free access to our expert GST helpdesk — saving you thousands in consultant fees every year.